In the name of usability, making things work like users expect: not always a good idea. User model may be flawed. This is especially true when user has experience with old version of application or a flawed competitor. Equivalent of leaving deprecated methods around in perpituity. Link to people that close windows apps via top left icon. Link to Office 2007 usability studies. * Sorting String-like folder names composed of dates * Sorting song titles with 'The' * Using '(s)' for plural messages.